Responsible Gaming at bed99

Our Commitment to Responsible Gaming

At bed99, responsible gaming is not a legal footnote — it is a core part of how we operate. We have built our platform with the understanding that a small number of players may develop problematic gambling patterns, and it is our responsibility to provide the tools, information and support to help those players before harm escalates.

Our responsible gaming framework covers deposit limits, session time limits, reality check notifications, cool-off periods, and full self-exclusion. All tools are available to every registered player free of charge and without any waiting period for restrictions that reduce gambling activity. bed99's support team is available 24/7 to assist any player who needs help managing their gambling.

Responsible Gaming Tools

Six tools you can activate at any time from your account or by contacting support.

How Deposit Limits Work

Deposit limits are one of the most effective tools for keeping your gambling within a budget you have decided in advance. Here is how to set and manage your deposit limits on bed99.

1. 1
   Choose Your Limit TypeSelect daily, weekly or monthly. A daily limit resets at midnight Bangladesh Standard Time (BST, UTC+6). A weekly limit resets every Monday. A monthly limit resets on the first of each month.
2. 2
   Set Your AmountEnter the maximum amount in Bangladeshi Taka (৳) that you want to be able to deposit within that period. You can set more than one limit type simultaneously — for example, a daily limit of ৳500 alongside a monthly limit of ৳5,000.
3. 3
   Reducing a LimitAny reduction to an existing deposit limit takes effect immediately. There is no waiting period for making your limits stricter — we make tightening your controls as frictionless as possible.
4. 4
   Increasing a LimitAny increase to a deposit limit is subject to a mandatory 24-hour cooling-off period before it takes effect. This delay is intentional — it gives you time to reconsider before a higher limit becomes active.

Managing Your Playing Time

Time can pass quickly when gambling, especially during live casino sessions or in-play sports betting. bed99 provides session time controls and reality check notifications to help you stay aware of how long you have been playing.

• Session duration limit: Set a maximum session length (e.g. 60 minutes per session). When the limit is reached, you will be automatically logged out and prompted to take a break before continuing.
• Reality check reminders: Receive a pop-up notification at an interval you choose (e.g. every 30 minutes) showing the total time you have spent in your current session and your session net win or loss.
• Cool-off periods: If you feel you need a short break without permanently closing your account, a cool-off period of 24 hours up to 30 days can be applied. During a cool-off, you cannot log in, place bets, or make deposits.
• Account lock: For a more immediate and complete break, you can request an account lock for a period you specify. The lock takes effect within one hour of your request being confirmed by the support team.

These tools are most effective when you use them proactively — before a session gets out of hand — rather than reactively after a problem has developed. We encourage all players to set at least one time management tool as part of their normal gambling routine.

Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available. If you feel that gambling has become a problem and you need to stop for a significant period, self-exclusion removes access to your bed99 account entirely. bed99 is committed to honouring all self-exclusion requests promptly and without barriers.

1. 1
   Contact SupportEmail [email protected] with the subject line 'Self-Exclusion Request'. You can also use the live chat function on the Platform. State the period you want to exclude for (30 days, 90 days, 1 year, or permanent).
2. 2
   Confirm Your IdentityOur support team will confirm your identity against the details on your account to ensure the correct account is excluded. This step protects you against accidental exclusion.
3. 3
   Exclusion AppliedYour account will be restricted within 24 hours of your request being confirmed. During the exclusion period, you will not be able to log in, deposit, bet, or receive promotional communications from bed99.
4. 4
   Balance WithdrawalAny real-money balance in your account at the time of self-exclusion (net of unmet wagering requirements on bonus funds) will be returned to your verified payment method. Contact [email protected] to arrange the withdrawal before your account is locked.

Recognising Problem Gambling

Problem gambling can develop gradually. Many people do not recognise the warning signs in themselves until gambling has already caused significant financial or emotional harm. The following signs may indicate that gambling is becoming a problem.

• Spending more money or time gambling than you intended, and finding it difficult to stop once you have started.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost, often leading to further losses.
• Borrowing money or selling possessions to fund gambling, or using money intended for bills, rent or daily necessities.
• Feeling anxious, irritable or restless when not gambling, or using gambling as a way to escape stress, depression or other difficult feelings.
• Hiding your gambling activity from family members or close friends, or lying about how much time or money you are spending on gambling.
• Neglecting work, study, family responsibilities or social relationships because of the time or money consumed by gambling.
• Making repeated unsuccessful attempts to reduce, control or stop gambling, or feeling a persistent preoccupation with gambling even when not actively playing.

Preventing Underage Gambling

bed99 operates a strict 21+ age policy. No person under the age of 21 may register for or use the bed99 platform in any capacity. This is not simply a terms and conditions requirement — it is a firm ethical commitment that bed99 enforces through account verification, KYC document checks, and ongoing account monitoring.

If you share a device or a bKash or Nagad account with family members, we strongly encourage you to take steps to prevent any person under 21 from accessing your bed99 account. The following measures are recommended.

• Never share your bed99 username, password or account PIN with any other person, including family members.
• Enable a screen lock or biometric lock on any device where bed99 is accessed, so that the device cannot be used by another person without authentication.
• Log out of your bed99 account after each session. Do not leave yourself logged in on a shared device.
• If you suspect a minor has accessed your account, contact [email protected] immediately so that we can review the account activity and take any necessary protective action.

Tips for Healthy Gambling

Most players gamble without developing problems. These five habits help keep gambling enjoyable and under control, and are recommended for all bed99 players regardless of how frequently they play.

1. 1
   Set a Budget Before You StartDecide the maximum amount you are comfortable losing before each session. Treat this as the cost of entertainment, not as a potential investment. When your budget is spent, stop for the day.
2. 2
   Never Chase LossesLosing streaks are a normal part of gambling. Chasing losses — betting more to recover what you have lost — is one of the fastest paths to serious financial harm. If you are on a losing streak, step away.
3. 3
   Balance Gambling with Other ActivitiesKeep gambling as one part of a balanced leisure routine. Maintain hobbies and social activities outside gambling so that it does not become the primary source of entertainment or emotional relief in your life.
4. 4
   Gamble With a Clear HeadAvoid gambling when you are tired, stressed, upset, or under the influence of alcohol. Impaired judgement leads to poor betting decisions and higher risk-taking. The best gambling sessions are those approached calmly, with a clear plan.
5. 5
   Take Regular BreaksStep away from your device regularly during longer sessions. Even a five-minute break every hour helps you reassess whether you are still playing within your intended limits and for the right reasons.

Get Help from bed99 Support

If you are worried about your gambling — or worried about someone else's — do not wait for the problem to get worse. bed99's support team is trained to respond to responsible gaming concerns sensitively and confidentially. Reaching out is a sign of strength, not weakness. We will never judge you for asking for help, and we will never make it difficult for you to apply restrictions on your own account.

Responsible Gaming and Our Policies

bed99's responsible gaming commitments are reflected across several of our policies. Our Terms and Conditions set out the rules that govern account use, including the consequences of attempting to circumvent responsible gaming restrictions. Our Privacy Policy explains how we use your account and gaming data to monitor for signs of problematic gambling and to apply responsible gaming controls. Together, these documents form the full framework within which bed99 operates as a platform that takes player welfare seriously.

Responsible gaming is an ongoing commitment, not a one-time policy statement. bed99 reviews its responsible gaming tools and processes on a regular basis and makes improvements as best practices evolve. If you have feedback on how we can improve our responsible gaming offering, please send it to [email protected] — player feedback on this topic is always taken seriously and reviewed by our team.